Original Sokos Hotel Viru, located in Tallinn, Estonia, received the Authentic Finnish Sauna Experience Quality Certificate as the second sauna service located outside of Finland. The certificate was granted for the high-quality and memorable hotel sauna experience.
Authentic Finnish Sauna Experience Quality Certificate is granted for sauna services that meet the criteria stemming from the eight Core Values of authentic Finnish sauna experience. The certificate communicates customers, shareholders and staff that the sauna and sauna service have been thoroughly though and designed with the help of Sauna from Finland professionals to be a top class high-quality experience. The Quality Certificate sets the quality bar of sauna service into a world record level. The customers of certified sauna service can rest and enjoy the sauna experience easily, because they know that the quality matters have been well taken care of.
Kadi Saluoks, the Hotel Manager of Original Sokos Hotel Viru, is very excited about the Quality Certificate:
”Over 60% of our guest are Finns who are known to love a great sauna. They are already familiar with the Authentic Finnish Sauna Experience Quality Certificate from the Finnish hotels and highly appreaciate,” she says.
The newly-renovated sauna area was last updated several years ago and, according to Saluoks, the expectations of the customers had changed noticeably.
”We want to offer our customers a comprehensive and multisensorial sauna experience in which each of the senses are taken care of. In addition to paying attention to renovating the actual sauna rooms, we also updated the sauna lobby by adding comfortable sofas, cozy lighting, and accessories, such as cosmetics, for the customers to use.”
Saunas also have televisions with a great selection of channels. Customers can buy refreshments from the cooler or order food and drinks to the saunas from the hotel restaurants.
According to Saluoks, the change to the previous sauna service is remarkable and the staff has only received positive feedback from the customers. The hotel guests aren’t the only ones excited about the saunas—sauna-loving locals have also found them and visit regularly to relax in the steams.
”In the future we want to go deeper with the collaboration with Sauna from Finland. We are going to increase the conspicuousness of the private saunas by marketing them internally and on our website,” plans Saluoks.
Visit the vibrant city hotel Original Sokos Hotel Viru on your next trip to Tallinn. Read more!
In the late fall 2020 Sauna from Finland will publish the English version of the Authentic Finnish Sauna Experience Quality Handbook, a guide and no. 1 tool for developing high-quality Finnish sauna experiences from beginning to the end. Read more.